Shipping policy

📦 The Haytham – Shipping Policy

At The Haytham, every order is carefully prepared, quality-checked, and securely packaged to ensure that your leather piece reaches you in excellent condition.

We aim to provide a smooth and reliable delivery experience from the moment your order is placed until it arrives at your doorstep.

🚚 Delivery Timeline

Orders are generally delivered within 6–8 business days after dispatch.
Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, festivals, public holidays, or other unforeseen circumstances.
Remote or non-metro locations may require additional delivery time.

📌 Please note: The delivery timeline is an estimated timeframe and may occasionally be affected by circumstances beyond our control.

📦 Order Processing & Dispatch

Every product undergoes a quality inspection before being packed and dispatched.
Orders are securely packaged to help protect the product during transit.
Once your order has been shipped, you will receive a tracking ID/link via SMS, Email, or WhatsApp, wherever applicable.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

🇮🇳 Shipping Across India

The Haytham currently ships across India to all serviceable pin codes.

If your delivery location is not serviceable by our courier partners, our team may contact you to discuss an alternative delivery option or solution.

💸 Shipping & Additional Charges

Applicable shipping charges, if any, will be displayed during checkout.
Cash on Delivery (COD) orders may be subject to an additional handling or COD fee.
Any applicable charges will be communicated or displayed before the order is confirmed.

⚠️ Important Delivery Information

Customers are requested to provide an accurate and complete delivery address, PIN code, and active contact number while placing an order.

The Haytham will not be responsible for delays or failed deliveries resulting from:

Incorrect or incomplete address details.
Incorrect or unreachable contact information.
Customer being unavailable to receive the shipment.
Refusal or non-acceptance of the order.
Failure to coordinate with the courier partner for delivery.
Any other issue caused by the customer that prevents successful delivery.

📦 Refused / Undelivered Orders

If an order is refused, rejected, or remains undelivered due to the customer's actions, the ₹99 processing/convenience fee will not be refunded.

For prepaid orders, if the shipment is returned to The Haytham due to the customer's fault — including refusal, non-acceptance, incorrect address, or repeated delivery failure — a ₹139 re-dispatch fee will be applicable if the customer requests the parcel to be shipped again.

The re-dispatch will be processed only after the applicable fee has been paid.

🔒 Product Safety During Transit

We take care to package our products securely before dispatch. However, if your package appears visibly damaged or tampered with at the time of delivery, we recommend documenting the condition of the package and contacting our support team immediately.

For damaged or incorrect products, please refer to our Return & Refund Policy for eligibility and required documentation.